| HOME | PRODUCTS | DOWNLOADS | SUPPORT | CONTACT US | KNOWLEDG BASE |
|
|
| Common Software Operation Errors/Solutions
The solution for the general issues are provided on this page. These are categorized, select the category and then look for the solution.
CategoriesCAT1- Display / Monitor IssuesCAT2- Printer IssuesCAT3- Date IssuesCAT4- Installation IssuesCAT5- Backup/Restore IssuesCAT6- Understanding FilesCAT7- Hard disk/Space Issues
CAT1- Display / Monitor Issues
CAT2- Printer IssuesC2.Q1- Sometime print report buttons do not work why?C2.Q2- What is the default page size of the reports?C2.Q3- Which type of printer can be used with the NCS Products?C2.Q4- Can I use my network printer for printing?C2.Q5- Can I set my reports page size etc myself?C2.Q6- How can I print a report while viewing it on the screen?
CAT3- Date Issues Back To Menu
CAT4- Installation Issues Back To MenuC4.Q1-I have installed the NCS Product successfully but it does not run Why?C4.Q2- Software is asking for a password. what is the password?
CAT5- Backup/Restore problems Back To MenuC5.Q1- What are backups?C5.Q2- Why should I keep the backup of my software?C5.Q3- Where should I keep the backup?C5.Q4- How can I make the backup of my program?C5.Q5- How can I backup NCS Booksellers (GM) to D: drive or ZIP disk?C5.Q6- How can I backup NCS General Accounts D: to drive or ZIP disk?C5.Q7- How can I backup NCS Simple Accountant D: to drive or ZIP disk?C5.Q8 How can I backup NCS School Management System to D: drive or ZIP disk?C5.Q9- Which is/are my program file?C5.Q10- Which is my data file?C5.Q11- What is a UL9.dat file?C5.Q12- If I lost my data and program due to hard disk crash then?C5.Q13- If I deleted my program files/directory by mistake?C5.Q14- How can I restore my program?C5.Q15- How can I restore NCS Booksellers (GM) from my backup?C5.Q16- How can I restore NCS General Accounts from my backup?C5.Q17-How can I restore NCS Simple Accountant from my backup?C5.Q18- How can I restore NCS School Management System from my backup?CAT6- Understanding FilesC6.Q1- Briefly tell me what are NCS products files?
CAT7- Hard disk/space issuesC7.Q1- How much space on hard disk is required for the NCS products?C7-Q2- I do not have enough hard disk space on drive c:\?
CAT1- Display / Monitor Troubleshooting
If the system does not change the desktop area then the monitor or display card is not configured properly. Call some hardware expert to fix this problem.
C1.Q2- Why are the screen colors are not perfect on my screen?Ans:Your graphic adopter is not set to high colors. To set the colors
CAT2- Printer Troubleshooting C2.Q1- Sometime print report buttons do not work why?If you see some error message then note it down and see ERROR MESSAGES/SOLUTION page C2.Q2- What is the default page size of the reports?The A4 page size is used for the reports layout. It is default setting for all the software's reports. Another page size is used for the small size reports that is B5.
C2.Q3- Which type of printer can be used with the NCS Products?All printers which are supported by the Windows are supported by NCS Products. Back To Menu
C2.Q4- Can I use my network printer for printing?Yes, You can use your network printer if it is shared and access is given to you for use. Before printing any report you must set your network printer as your default printer. You can also select the printer from the printer menu of the report window. for more details please see the windows help by pressing F1 key.
C2.Q5- Can I set my reports page size etc myself?Yes, If you want to change your page setup then click right mouse button on the current report and then select [Page setup]. You can make the necessary changes in the report layout.
C2.Q6- How can I print a report while viewing it on the screen?To print the report while you are viewing it, press right mouse button a menu shall appear on the screen, select the [Print] from the menu. The report will be send to your default printer.
CAT3- Date Problems C3.Q1- What is the valid date format?The date in NCS products can be entered only in this format
Other date format may not work properly.
C3.Q2- My date is not in the form of DD-MMM-YY.To set the date format
C3.Q3- I can not enter the date?First of all check if your date format is a valid date format. If you are using some software which controls the financial year then enter the date within your financial year. Check errors specific to your NCS Software Products.
C4.Q1-I have installed the NCS XXXX Product successfully but it does not run Why?Ans: There may be many reasons for a software to behave strangely. You should see the exact page according to you problem.
C4.Q2- Software is asking for a password. what is the password?Ans: All the software password are "TEST" by default. You can change them through [system Configuration] option. The button for system configuration menu is given on the main menu of the software. For more detail see the related product page.
CAT5- Backup/Restore problems C5.Q1- What are backups?Ans. The copy of program files and data which are stored on a separate computer, another floppy disk or zip disk is called a backup. You can use the following programs to backup your program directory.
C5.Q2- Why should I keep the backup of my software?Ans: Remember the backups are the only way to get out of trouble when you have lost your hard disk due to any reason. If you are not maintaining the backup of your program then you are playing with the fire. You can protect your business transaction only by keeping the backup of your precious data.
C5.Q3- Where should I keep the backup?Ans: Always keep your program directory backup on some other computer floppy or zip disk. Now a days the Zip disk has proved a very reliable and efficient media for data storage. Our advice is to use zip disk. View Zip drive site: Important Link
C5.Q4- How can I make the backup of my program?To make the backup of NCS products you only need to backup software directory which is installed on your computer. The name of the programs and their respective directories are shown in the table:
C5.Q9- Which is/are my program file?The program file name extension is always MDE. There must be one file with MDE extension. But there may be more then one file with the MDE extension, depending on the NCS product which is in your use. The MDE file icon contains a lock and key. This file is program file and its fixes and upgrades are available on this site for free down loads. NCS Products Download Important Link
C5.Q10- Which is my data file?The data file extension is always MDB. It is protected and its contents are not available to you directly. However your program can use it automatically. This file is not available for free download. However blank data file can be sent to you via E-mail. To obtain the data file you need to E-mail your request to us. support@ncs-pk.com. Request
C5.Q11- What is a UL9.dat other UL files?A data file contains the name of your company and user license number. You should keep this file in a safe place. You will need this file when you will install a fresh copy of the same software. The >DAT file is supplied on a floppy disk separately. This file is given to only those who purchase User License?
C5.Q12- If I lost my data and program due to hard disk crash then?Once you have lost all your data and program you can restore it from your backup disk.
C5.Q13- If I deleted my program files/directory inverdently?Ans: You may restore you files from [Recycle Bin] or you can restore it from your backup.
C6.Q1- Briefly tell me what are NCS products files?
The program files:The program file name extension is always MDE. There must be one file with MDE extension. But there may be more then one file with the MDE extension depending on the NCS product which is in your use. The MDE file icon contains a lock and key. This file is program file and its fixes and upgrades are available on this site for free down loads. The data files:The data file extension is always MDB. It is protected and its contents are not available to you directly. However your program can use it automatically. This file is not available for free download. However blank data file can be sent to you via E-mail. To obtain the data file you need to E-mail your request to us. The User License Files:A data file contains the name of your company and user license number. You should keep this file in a safe place. You will need this file when you will install a fresh copy the same software. The >DAT file is supplied on a floppy disk separately. This file is given to only those who purchase User License?
C7.Q1- How much space on hard disk is required for the NCS products?Ans: View Hardware Requirements
C7-Q2- I do not have enough hard disk space on drive c:\?Ans: You must install NCS products in the drive c:\. NCS products run in drive c:\ only. You need to make the space on you c:\ drive by removing unnecessary files. You may move some files to your d:\ or e:\ drive.
|
